Stuff happens. Everyone misses an appointment from time to time, whether we forget or have other important things come up. I just ask that you call me, preferably a day ahead of time but if you can't call ahead, at least call! I'm pretty reasonable and understanding and will work with you when you can't avoid missing your appointment. My policy is that clients who call to cancel less than 24 hours before their scheduled appointment or who don't show up for their appointment will be charged the full fee for that session. This may be waived under certain circumstances, such as illness or unavoidable, last minute changes in work schedule. I may also waive it if we can arrange another time that same week and you are able to keep that appointment.
PAYMENT POLICY
Most people pay at the end of the session, and they pay each week (as opposed to paying monthly or biweekly). I offer a sliding scale and am fine with clients paying different amounts at different times (for example, sometimes when people are doing better financially, they opt to pay me more…or when they're not doing as well, they pay me less). This is at YOUR discretion. If you are going to need to pay me less than the fee we agreed upon, I ask that you clear it with me ahead of time.
I accept pretty much every form of payment-cash, check, credit or debit card. I ask that, if you are going to pay be credit or debit card, allow a few minutes at the end of the session (before the 50 minute mark) for me to process your card. Optionally, you can use an app on your phone (if you have a smartphone of some type) that will allow you to simply tell me how much you want to pay and I can do it much more quickly without a card swipe or signature. The app is called Square Card Case and works with the Square card reader I use to process credit cards. You can download the iPhone app here and the Android app here. It's really pretty cool and easy and saves time and effort. I hope you'll give it a shot.
SICKNESS POLICY
If I'm sick, you can expect me to stay home and reschedule our appointment, especially if what I have is contagious. I respectfully ask the same from you...if you're sick, PLEASE call and reschedule, even if it's last minute. Since I don't charge for unavoidable stuff, it's really in the best interest of everyone for you to stay home and heal up.
Most people pay at the end of the session, and they pay each week (as opposed to paying monthly or biweekly). I offer a sliding scale and am fine with clients paying different amounts at different times (for example, sometimes when people are doing better financially, they opt to pay me more…or when they're not doing as well, they pay me less). This is at YOUR discretion. If you are going to need to pay me less than the fee we agreed upon, I ask that you clear it with me ahead of time.
I accept pretty much every form of payment-cash, check, credit or debit card. I ask that, if you are going to pay be credit or debit card, allow a few minutes at the end of the session (before the 50 minute mark) for me to process your card. Optionally, you can use an app on your phone (if you have a smartphone of some type) that will allow you to simply tell me how much you want to pay and I can do it much more quickly without a card swipe or signature. The app is called Square Card Case and works with the Square card reader I use to process credit cards. You can download the iPhone app here and the Android app here. It's really pretty cool and easy and saves time and effort. I hope you'll give it a shot.
SICKNESS POLICY
If I'm sick, you can expect me to stay home and reschedule our appointment, especially if what I have is contagious. I respectfully ask the same from you...if you're sick, PLEASE call and reschedule, even if it's last minute. Since I don't charge for unavoidable stuff, it's really in the best interest of everyone for you to stay home and heal up.
Don't come to an appointment high! It just doesn't work, and therapy while under the influence is a waste of time. If you need help with a drug or alcohol problem, I'll be very glad to help you find a treatment program...and I can also help if the need is not great enough to warrant an inpatient stay. But I can't help you while you're under the influence. So if you're high when it's time for your appointment, call and reschedule.
CELL PHONE POLICY
I LOVE my iPhone! But I turn it off during our sessions, and I hope you will turn off your cell phone (and other buzzy things!) too. How many times each week do people get to ONLY focus on themselves, and put aside the stresses of the outside world? Our sessions are the time to do that, so cell phones beeping and buzzing and ringing take away from that. If you forget (I've done it occasionally by accident too), I'm not going to glare at you and look annoyed. I think you'll get more out of our sessions if you're not interrupted and distracted, though-and I'll be able to focus better too.
I LOVE my iPhone! But I turn it off during our sessions, and I hope you will turn off your cell phone (and other buzzy things!) too. How many times each week do people get to ONLY focus on themselves, and put aside the stresses of the outside world? Our sessions are the time to do that, so cell phones beeping and buzzing and ringing take away from that. If you forget (I've done it occasionally by accident too), I'm not going to glare at you and look annoyed. I think you'll get more out of our sessions if you're not interrupted and distracted, though-and I'll be able to focus better too.